All Posts For: Customer Service

As a restaurant manager, you need to make sure your wait staff is making every opportunity count. Each interaction with a table is a chance to provide the “wow” factor.

If all has gone well throughout the entire dining experience, the to go box can make or break the rest of the evening – and potentially make a positive impact several days later.

The timing of the check is not something many servers know automatically – you need to teach it to them. By providing your servers with a little bit of training, you can ensure the entire guest experience is perfect.

Servers are in the position to make assumptions all the time. The question you have to ask yourself is if your servers are making assumptions that can lead to the loss of business. This is very dangerous.

When you’re hiring servers for your restaurant, you need to ensure personalities are being observed before offering a position to them. When you have the wrong personality in place, it could be hindering your business significantly.

If a server can figure out the needs of guests early on, they can provide more attentive and customized service to that table.