When you’re hiring servers for your restaurant, you need to ensure personalities are being observed before offering a position to them. When you have the wrong personality in place, it could be hindering your business significantly.

If a server can figure out the needs of guests early on, they can provide more attentive and customized service to that table.

You take walks inside your restaurant all the time. You walk from the host stand to the bar to the kitchen and you make your rounds. This is what you’re supposed to do. But when’s the last time you walked outside of your restaurant? It’s important to inspect what’s around you to make sure you […]

Marketing is only effective if you have created the right atmosphere within your four walls. Train your staff correctly and you will always have people coming into your restaurant.

In a restaurant, words have power. If your hosts and servers aren’t using the right words, it’s not going to have the same impact as if they use truly powerful words. Consider the following scenario…

Communication and training is of the utmost importance with your staff. Your servers need to share in your vision – otherwise your vision is yours and yours alone.